RETURN & REFUND POLICY

At VLVRA, every product is carefully inspected before dispatch to ensure it meets our quality standards.

Returns

We accept returns within 7 days of receiving your order if:

• The item is damaged upon arrival.
• You received the wrong item.
• The product has a manufacturing defect.

To be eligible for a return, the item must:

• Be unworn and unused.
• Be in its original condition.
• Include original tags and packaging.

Non-Returnable Items

For hygiene and quality reasons, we cannot accept returns for:

• Worn or washed garments.
• Products damaged after delivery.
• Orders with incorrect size selected by the customer.
• Sale or clearance items.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval of your refund.

Approved refunds are processed within 5–10 business days.

Refunds are issued through the original payment method whenever possible. For Cash on Delivery orders, refunds may be processed through bank transfer or another mutually agreed method.

Exchanges

If you receive a damaged or incorrect product, we will replace it free of charge.

For assistance, contact:

Email: vlvra.support@gmail.com